12-14-2020, 08:37 AM
Hi Quentin,
Currently our records show that this game is already over. Is this correct?
I can't see any problems with the game in our records, but just to confirm that I am understanding your issue:
Sometimes when your opponent (JohannesSchwagereit) makes a move, you do not receive this move and they get the message "The submitted player hashcode does not match that stored in the database ...".
Is this correct?
Do you know if they ALWAYS get this message when this happens?
If so, then the problem is likely caused by the play hashcode checks. We perform this check to confirm that the move is being made by the correct player. Logging out and back in again will generate a new hashcode, which is likely why that fixed the problem.
If it happens again please let me know.
Cheers,
Matthew
Currently our records show that this game is already over. Is this correct?
I can't see any problems with the game in our records, but just to confirm that I am understanding your issue:
Sometimes when your opponent (JohannesSchwagereit) makes a move, you do not receive this move and they get the message "The submitted player hashcode does not match that stored in the database ...".
Is this correct?
Do you know if they ALWAYS get this message when this happens?
If so, then the problem is likely caused by the play hashcode checks. We perform this check to confirm that the move is being made by the correct player. Logging out and back in again will generate a new hashcode, which is likely why that fixed the problem.
If it happens again please let me know.
Cheers,
Matthew